We are convinced to offer the most useful and innovative products to improve your quality of life. We therefore offer you a High Level Customer Satisfaction. If you haven't received a service that meets your expectations for any reason, we will do everything to make you 100% satisfied with your purchase.
Shopping online can sometimes be intimidating, so we want to let you know that there is absolutely no risk in buying an item and trying it out. I you don't like it, No Problem, we got your back.
We have 24/7 support service. Contact us if you need assistance. We are here for you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Tracking your orders
Customers are responsible to subscribe into our available email notifications shipping process to avoid any delays or any mailing address issues.
Customers are responsible to communicate with email@example.com in less than 5 days to change the mailing address to avoid any additional charges.
Please note that no refund can be issued due to an error in the mailing address provided by a customer.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: SummitView360, 155 Boulevard deguire, Montréal QC H4N 1N9, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: SummitView360, 155 Boulevard deguire, Montréal QC H4N 1N9, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.